your family holiday is protected

FAQ - families ask questions

Are the prices on totally family live?

The prices you see on the totally family website are not live, every holiday supplier that works with totally family offer millions of deals daily and for this reason availability can change quickly. We work closely with our holiday suppliers to ensure that all prices displayed are as up to date as possible and if offers are no longer available that they are removed quickly.

To ensure you receive the most up to date prices always call the holiday supplier on the number provided, they will be happy to help and will answer any questions you may have about your holiday

I've booked my holiday and have a question, who do I call?

After you have booked your family holiday you will receive a confirmation from your holiday supplier, here there will be all contact numbers you need, give them a call and they will be able to help.

I have a question about a holiday on the totally family website, who do I call?

If you want more details about the holiday itself, simply call the number on the offer and the holiday suppliers will help you with any questions you have, they can supply flight times and more information about the airline & holiday company you are travelling with . If you have any other questions you can always contact totally family directly, complete our contact form

What does the price include on totally family?

All holiday prices on totally family include accommodation, return flights and carry on baggage, with all taxes & booking fees added. Option to add transfers and additional baggage can be discussed with your holiday supplier.

What should I do if I want to make a change or cancel my holiday?

If you need to make a change or cancel your holiday, simply give you holiday supplier a call, they will be able to assist you with anything you need.

Are the holidays on totally family protected?

totally family are all about protecting our guests and their holidays, all holiday suppliers who advertise with totally family must be a member of one of the following, ATOL, ABTA, Global Travel Group, Travel Trust Association or IATA.

Is there a charge to pay for my family holiday by credit or debit card?

Card charges for booking your family holiday can differ depending on the holiday provider.

On each of the offers you can check the charges by the holiday supplier or you can give them a call, they will also go through any charges when confirming your family holiday booking.

Can I pay a deposit for my family holiday?

Deposits may be available on some holidays, give the holiday supplier a call and they can chat with you about what pay options are available.

Now I have booked my family holiday I have questions about visas needed, or about my passport, or I have questions about what I can take with me. Who can help?

If you need advice about visas or about your passport, visit the official UK government website:, it will have all the answers you need.

If you are unsure about what you can carry on the plane, visit the UK Foreign Travel Advice website: , this gives you all the information you need.

How do you tell us about an issue on our website or anything else?

If you have noticed something that you want to make us aware of, or have feedback about the site or a holiday our suppliers are offering, or simply want to say hello, we would love to hear from you.

You can contact us by visiting our talk to us page